These general conditions govern the sale of products, from the seller to the consumer, and apply to all orders sent online through the site www.ganonature.com.
Gano Nature is based in Kuala Lumpur, Malaysia; Jalan Raja Abdullah Off Jalan Sultan Ismail.
Gano Nature is not responsible for the sale of products by other subjects, which are referred to on the Site through external links, and reserves the right to modify these conditions at any time, at its own discretion, in compliance with the law; the consumer is therefore invited to examine them carefully before each new order. These conditions applicable to each sale are those indicated on the site at the time the consumer sends the order form, with which the consumer confirms that he has all these conditions in full and without reservation.
Requests for general information or for purchase orders, as well as any complaints and requests for assistance with the purchase, can be made via e-mail at the support address: [email protected]
The products offered are those illustrated and described in the catalog published on our website. The information indicated on the characteristics of the product are those indicated on the product label.
Gano Nature reserves the right to modify the products on the site without prior notice.
The photographs and texts used to illustrate the products despite being, as far as possible, true to reality, are a mere photographic and descriptive representation and therefore remain purely indicative. The seller’s responsibility cannot be invoked in the event of a mismatch between the product shown and the product delivered.
The seller informs the consumer that, in accordance with the legislation on distance contracts and electronic commerce, to proceed with the purchase of the products offered on the site must:
make a free registration to be made by entering the requested data according to the information provided by the site;
expressly accept these terms and conditions that you declare to have read;
select and insert the products you want to buy in the virtual cart;
fill in the electronic order form and send it to the seller, always electronically, following the instructions on the site.
Before sending the order form, the consumer will be asked to confirm his / her data, as well as the complete address, including the name on the intercom, where to deliver the selected products, the billing address and a telephone number where possible contact for any communication. In case of error, the consumer can make the necessary corrections following the indications highlighted on the site. The seller cannot be held responsible in case of errors in the insertion and of the consequences that such errors could entail, such as delays and / or delivery errors. ; In fact, all expenses incurred by the seller, such as the cost of reselling the order, due to this error, will be the sole responsibility of the consumer.
The contract is considered finalized when the seller, having registered the order form and received confirmation of payment of the total amount due, will send to the consumer, by e-mail to the indicated e-mail address, the order confirmation containing the conditions which govern the contract, information on the characteristics of the product purchased, detailed price information, the means of payment used, shipping costs and any additional costs, as well as the ways in which the consumer can contact request assistance and / or make complaints. It is recommended to keep the e-mail received as proof of purchase, in compliance with the provisions of the Italian law on distance contracts.
The consumer can access and monitor his order form by consulting the account section of the site where he will find a list of all orders placed. After processing, the consumer will have the right to access invoices and payment receipts for purchases made directly from his account.
The seller will process the purchase order only after receiving the confirmation of the authorization to pay the total amount due, consisting of the purchase price, shipping costs and any other additional costs, as indicated in the order form.
The consumer agrees to receive the e-mail address indicated at the time of registration on the site, or at the time of registration for the newsletter service, communications on promotions or news.
The offers published on the site are limited in time and often have a limited number of available products as their subject. The validity date of the offers is indicated on the site and can be communicated to the consumer via e-mail with the notice of the start of the sale.
Should the Consumer no longer wish to receive e-mails relating to this Newsletter service, he may proceed with the deletion from the Website pages in the Account section.
All product sales prices displayed and indicated on the Site are expressed in Euro (€) and include VAT and any other fees.
The costs of transport, special packaging, delivery and ancillary services will be clearly and distinctly indicated on the Site and displayed at the time of filling the order and will remain the responsibility of the Consumer. Unless otherwise indicated.
The Consumer must pay the total price to the Seller, that is, as indicated in the order form and in the order confirmation sent by e-mail from the Seller to the Consumer.
In the event of non-delivery due to the recipient’s absence or unavailability, the goods sent and not collected will be kept at the Courier. The cost of deposit will be charged to the consumer.
The Seller reserves the right to change the prices at any time, without notice and at its discretion, so the Seller invites the Consumer to check the final sale price before sending the order form, it being understood that the price published on the Site at the time the order form is sent it will be the only price applicable to the consumer.
The processing of payments on the www.ganonature.com site takes place via PayPal, the payment method most used on the Internet to make secure online purchases using credit cards, debit cards or bank accounts.
At no time during the purchase process, the Seller will be able to know the Customer’s credit or debit card number, which is transmitted directly to a page managed directly by PayPal, which manages payments on behalf of the Seller respecting the most high safety specifications.
The Consumer can also use his PayPal account to make the payment, if registered, and in case of cancellation, the amount will be refunded to his PayPal account.
The Seller will send to the Consumer the receipt (or invoice) in paper format, together with the specifications of the products purchased, via e-mail to the address indicated by the same when registering on the Site.
The Seller will take charge of the purchase order reserving the right not to proceed with the same in the event of unavailability, even temporary, of the products. In any case of unavailability of the product purchased after delivery of the order, the Seller undertakes to inform the Consumer about the circumstance at the e-mail address communicated by him and to provide as soon as possible the refund of the total amount – established by the price purchase, shipping costs and any other additional costs.
Alternatively, the consumer can instead opt for a voucher for products sold by Gano Nature of total value and quality equivalent to the original order, which can be spent within 6 (six) months from the date of issue.
Deliveries will be made in Italy and in the countries indicated in the list on the website, by express courier. Gano Nature reserves the right to use couriers and / or to use different delivery methods based on the type of transport requested by the Consumer. The different types and the relative rates will be indicated at the time of the order and automatically managed based on the weight, the quantity and the size of the products chosen by the Consumer.
Transport, if necessary, will be carried out using appropriate containers suitable for the transport of perishable and frozen goods in order to ensure that all products arrive in optimal conditions of freshness and conservation at the address indicated by the Consumer.
The Seller undertakes to do its best to deliver the ordered goods within 15 working days from the sending of the order confirmation to the Consumer and, in any case, except in the case of force majeure or accident, to perform the delivery in a maximum time 30 days from the conclusion of the contract.
Once the products have been shipped, the Seller will send a communication via e-mail to the Consumer, specifying the tracking number of the shipment through which it will be possible to follow the delivery status, when it is entered on the Courier’s Website. The Consumer can also follow the progression of the shipment of his order and the related details in the Account section of the Site.
The courier delivers on weekdays, during normal office hours, excluding national holidays. Delivery is completed when the goods are made available to the recipient at the indicated delivery address.
If the goods sent cannot be delivered for any reason attributable to the recipient, the Courier will leave a postcard to certify the delivery attempt containing the notice that the goods will be in storage. To limit the risk of having to bear the higher cost of any deposit, at the time of placing the order, the Consumer may request that delivery be made by agreement with the Courier in good time.
Upon delivery of the goods by the Courier, the recipient is required to check the apparent status of the packages delivered and the products ordered.
In the event of obvious signs of tampering or alteration, the Consumer must refuse delivery or accept it with reserve and promptly report the circumstance that describes the detected defect and providing all the information necessary for the Seller to keep any claims against the manufacturer or courier, to verify the existence of the alleged defect, after each re-shipment of the goods.
To this end, it is essential to preserve the items in the conditions described so that they can be returned as received.
The Seller will carry out the verification of the case in relation to the defect requested as soon as possible and in any case within 30 (thirty) days of making the product available and will inform the Consumer of the outcome of the verification and, if the conditions are met , will reimburse the Consumer for the shipping costs incurred for returning the product and for sending, without additional charges, a new product or the product actually ordered as soon as possible, provided that it is available.
The Seller reserves the right to charge the Consumer with any costs incurred for the verification of the product if it is intact and / or free of flaws and defects reported.
Delivery depends on the product and stock availability.
At the time of shipment you will receive an e-mail with the shipment number and the link from which you can track the shipment of your order.
Pursuant to and for the purposes of Legislative Decree n. 206/2005 (Consumer Code) and subsequent amendments, the Seller provides the Consumer with a legal guarantee on the product for any lack of conformity with the sales contract that takes place within 24 (twenty-four) months from delivery of the product to the Consumer.
Any defects of any kind caused by accidental or consumer liability or use of the product that does not comply with the intended use and / or provided in the technical documentation attached to the product are excluded from the scope of the legal guarantee. where it exists, or in the instructions for use relating to it. Products modified or in any way altered by the consumer are also excluded from the legal guarantee.
The lack of conformity must be reported to the Seller, under penalty of forfeiture of the guarantee, within 14 (fourteen) days from the date on which it was discovered. Any notification of a product conformity defect must be presented together with proof of purchase of the product by the Consumer, which describes the defect found and provides all the information useful to the Seller to preserve any recoveries, as well as to agree on how to deliver the products of the product to allow the necessary checks.
Gano Nature will carry out the verification of the case in relation to the lack of conformity reported within 30 days (thirty) from the availability of the product. The Seller will inform the Consumer of the outcome of the verification and in case of ascertained non-conformity of the product it will replace it as soon as possible and in any case, except in exceptional cases or force majeure, within 45 (forty five) days from the day on which the defective product was received. If replacement is not possible due to the unavailability of the product, Gano Nature will provide the consumer with a good purchase of products sold by Gano Nature of a corresponding value, available within 6 (six) months from the date of issue. Gano Nature reserves the right to charge the Consumer with any costs incurred to verify the product if it is free of complaints.
The Seller is not liable in the event of damage of any kind resulting from improper use of the product and / or not in accordance with the instructions provided by the manufacturer and in the event of damage resulting from unforeseeable circumstances or causes of force majeure.
With regards to damage caused by a defective product, the provisions of the Consumer Code and subsequent amendments apply. The seller, as a distributor of the products through the website, is released from any liability, excluding and / or excluding, indicating the name of the relevant product manufacturer.
In no case will the Seller be held responsible for failure to fulfill any of the obligations arising from these Conditions in the event that the breach is caused by unforeseeable circumstances and / or force majeure, including accidents, explosions, strikes and / or lockouts, natural disasters, terrorist acts, network malfunctions and / or blackouts, and other similar events that prevent, in whole or in part, from executing the contract within the agreed time. The Seller will not be liable to any party or third party for damages, losses and costs incurred due to failure to execute the contract for the reasons mentioned above, since the Consumer is only entitled to reimbursement of the total amount paid, composed from purchase price, shipping costs and any other additional costs.
Obligations of the Consumer
The Consumer undertakes, once the purchase procedure has been completed, to print and keep these Conditions, already viewed and previously accepted as a necessary step for the purchase. It is strictly forbidden for minors to place orders of any kind. The identifier with which the registered Consumer can access the Site cannot be transferred or used by third parties. The consumer guarantees that the personal information provided during the registration process on the Site is complete and truthful. It is strictly forbidden for the consumer to enter false and / or invented and / or fictitious data in the registration procedure necessary to activate the process for the execution of this contract and the related additional communications. Entering third-party data is expressly prohibited. The seller reserves the right to prosecute any violation or abuse, in the interest and for the protection of all consumers.
The Consumer hereby releases the Seller from any liability arising from the issue of incorrect tax documents due to errors in the data provided by the Consumer, being himself solely responsible for the correct entry.
The Consumer has the right to withdraw from the purchase contract for any reason, without having to provide explanations and without any penalty.
The risks and transport costs related to the return of the products to the Seller will be borne by the Consumer.
To exercise this right, the Consumer must send, within 14 (fourteen) working days from the date of receipt of the goods, the notice of withdrawal. To this end, the Consumer can use any explicit statement of his decision to withdraw from the contract. In the notice of withdrawal the Consumer must indicate the order number and the date of the order, the invoice number if it was from the same request at the time of order completion, his own bank details (IBAN code).
The Consumer must return the goods according to the return methods. An essential condition for exercising the right of withdrawal is the substantial integrity of the products to be returned that must be received unopened in order not to fall in the event that this possibility of withdrawal is not possible.
If the verification of the returned products has a positive outcome and the right of withdrawal has been validly exercised in the terms and according to the procedures, the Seller will reimburse the Consumer, as soon as possible and in any case within 14 (fourteen) days from the date on which he came aware of the exercise of the right of withdrawal by the Consumer, the full amount paid for the purchase of products, excluding the direct cost of returning the goods to the Seller, which will remain the responsibility of the Consumer. In accordance with the art. 56, paragraph 3, of the Consumer Code as amended by art. 1 of Legislative Decree 21/2014, ULabl has the right to withhold the reimbursement until it has received the goods or until the Consumer has demonstrated that he has returned the goods, depending on which situation occurs first.
According to the art. 59, paragraph 1, lett. d) and e) of the Consumer Code as amended by art. 1 of Legislative Decree 21/2014, the right of withdrawal is excluded in the event that the sale relates to:
a) products that are likely to deteriorate or expire rapidly;
b) sealed products that do not lend themselves to being returned for hygienic reasons or related to health protection and have been opened after delivery.
Return and refund
If, following a complaint by the Consumer, the Seller requests the return of the goods to carry out the necessary checks, he will inform the Consumer, electronically, of the address of the warehouse at which the Consumer must send the goods without undue delay and in each case within 14 (fourteen) days of the communication. The goods must be returned or otherwise sent to the Seller integrates (without any sign of wear, abrasion, scratches, scratches, deformations, etc.), complete with all its elements and accessories, accompanied by instructions / notes / manuals attached, from the packaging and original packaging and warranty certificate, if present. To this end, therefore, it is advisable to cover the original packaging of the products with other protective packaging that preserves their integrity and protects them during transport, including by writing or labels. The Seller will take delivery of the returned products, reserving the right to verify that they have been returned in the described conditions. Failing this, the Consumer will not be entitled to any refund.
In the event of the return of the goods due to the exercise of the right of withdrawal by the Consumer, the term of 14 (fourteen) days starts from the date on which the Consumer received the goods purchased. For the purposes of prompt return, the deadline is considered to be met if the Consumer sends back the goods before the expiry of the period of 14 (fourteen) days.
In any case where reimbursement is requested, the amount will be communicated in advance to the Consumer electronically and subsequently credited to the payment solution used by the Consumer for the purchase. Any delay in crediting may depend on the bank or payment solution used. In this case, the value date of the amount credited will be the same as the debit.
Intellectual property rights
The Consumer declares to be informed that all the contents of the Site are protected by copyright and other provisions in force concerning intellectual property: all rights are the exclusive property of the Seller. The contents of the Site may not be reproduced, in whole or in part, transferred by electronic or conventional means, modified or used for any purpose without the prior written consent of the Seller.
The personal data of the consumer are controlled by Gano Nature.
In compliance with the obligations deriving from national legislation (Legislative Decree 30 June 2003 No. 196, code regarding the protection of personal data, and subsequent amendments) and European (European regulation for the protection of personal data No. 679/2016, GDPR) , this site respects and protects the privacy of visitors and users, putting into effect every possible and proportionate effort not to violate the users’ rights.
Gano Nature does not publish advertising, does not use data for the purpose of sending advertising, but uses third-party services in order to improve the use of the site, third parties that can collect user data and then use them to send personalized ads advertising on other sites. This site also uses plugins to simplify the sharing of articles on social networks. These plugins are configured to send cookies (and therefore possibly collect data) only after the user has clicked.
When the consumer visits or makes purchases on our site, Gano Nature can use the information provided to offer services, personalize the experience of the user and send updates and communications relating to these services.
The consumer is given the opportunity to exercise various rights, including access, modification or removal of personal data, or to change his marketing preferences (including the right to withdraw consent at any time).
For more information on the collection and use of data by Gano Nature, on how to manage marketing preferences or delete your account, read the Personal Data section on this page.
Personal Data Processing
The provision of data and therefore consent to the collection and processing of data is optional, the Consumer or any user can deny consent and can revoke consent already given at any time (via the banner at the bottom of the page or the settings of the browser for cookies or the Contact link). However, denying consent may make it impossible to provide certain services and the browsing experience on the site would be compromised.
To proceed with the request for information, registration, sending of the order and therefore the conclusion of this contract, some personal data of the Consumer are required. The Consumer acknowledges that the personal data provided will be recorded and used by the Seller, in accordance with and in compliance with national legislation (Legislative Decree 30 June 2003 No. 196, Code regarding the protection of personal data, and subsequent amendments) and European (European Regulation for the protection of personal data n. 679/2016, GDPR) to implement this agreement and, subject to its consent, for any further activities as indicated in the specific privacy statement provided to the Consumer through the Site at time of registration.
The Consumer declares and guarantees that the data provided during the registration process are true and correct.
The Consumer may at any time view, modify and delete his personal data provided to Gano Nature in the Account section, accessible after authentication.
Although Gano Nature itself adopts measures to protect personal data against their possible loss, falsification, manipulation and improper use by third parties, due to the technical characteristics and limitations relating to the protection of electronic communications via the Internet, it cannot guarantee that the information or data displayed by the Consumer on the Site, even after the Consumer has authenticated, cannot be accessed or viewed by unauthorized third parties.
Regarding payment data, Gano Nature uses the services of specialized operators, consult the Payments section of this page, which adopts technological systems to guarantee the highest levels of reliability, security, protection and confidentiality in the transmission of information via the web.
This site uses the following categories of cookies:
– analysis cookies, used to collect information, in aggregate form, on the number of users and how they visit the site. They are similar to technical cookies if the service is anonymized.
– profiling and marketing cookies, used exclusively by third parties other than the owner of this site to collect information on the behavior of users during browsing, and on interests and consumption habits, also in order to provide personalized advertising.
Any dispute concerning the application, execution, interpretation and violation of purchase contracts entered into online through the website: www.ganonature.com, is subject to Italian jurisdiction; the present general conditions are reported, insofar as not expressly provided for in it, to the provisions of the Civil Code, as well as to the Consumer Code and m.si. 70 of 2003 and, as regards Privacy, Legislative Decree n. 196 of 2003 and s.m.i ..
For any dispute between the parties regarding this contract, the Court will have jurisdiction in the district where the Consumer has his domicile or residence, if located within the territory of the State.